Let us provide you with the junk relief you deserve. Contact us at 847-966-7620, email:lgansca@hardscapedesigns.com or book Online
Frequently Asked Questions
Hopefully, our website can answer all of your questions about your next junk-removal project. If you still have questions about our junk removal and hauling services, please feel free to give us a call and one of our customer care representatives will be more than happy to help.
What form of payment do you accept?
Cash, Credit or Debit Cards only.
Is there anything you won't take?
All items collected must be something that our crew can lift, carry and dispose of safely. We do not break down junk and strictly carry items to our truck.
We won’t haul away:
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Vehicles, Boats and RV’s
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Oil-based paint, stain or thinners
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Medical, Human or Animal Waste
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Oil, Fuel, or Hazardous Waste
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Unwanted In-Laws or Family Members
If you paid attention to this joke, we will give you an additional $10 off your service order. Just mention the savings to our truck team for a good laugh.
Are you licensed and insured?
Hardscape Designs Inc. is fully insured and has all required licenses to operate in the state of Illinois.
Can you give me a exact price over the phone?
Not all junk is created equal and until we see your junk we can only explain our services and review our pricing model with you over the phone. But don’t worry, all scheduled appointments come with a no obligation estimate and a same day service guarantee. review our pricing page
Do your junk removal specialists accept tips?
While tips are not required, feel free to reward our crew for a job well done.
Can you complete a job even if I am not there?
It’s always best to be home or on the job site, but sometimes things happen and we wouldn’t want to slow you down. We can review pricing and take payments over the phone for your convenience.
Why do you schedule in 2 hour time windows?
This allows us to deal with traffic delays or jobs that run longer than expected. But go ahead and go about your day, and we will call you at least thirty minutes before your scheduled appointment window.
Do you recycle and donate my items?
Keeping as much out of the landfills is our commitement to the enviornment. We work with dozens of charities and recycling yards in the area to recycle and donate as much of your junk as possible.
Can you provide a donation receipt?
We are not a licensed charitable organization and cannot provide a receipt for items donated.
How big is your truck?
Our trucks measure 10x8x5 and are 15 cubic yards in size.
What tools do you carry?
Typical trucks carry brooms, shovels, dollies and garbage cans. We don’t operate machinery or carry ladders.
Hardscape's Junk Removal vs. Dumpster Rental?
Hardscape’s Junk Removal is a fast, affordable and eco-friendly alternative to renting a dumpster and doing all the work yourself. Our junk removal prices are all-inclusive of standard labor, hauling and disposal.
How far in advance should I schedule service?
All jobs are on first come first serve basis. We can accomodate same day and next day service when available. Its always best to schedule in advance if you have a date in mind.
Do I pay for the whole truck?
No, final pricing is determined by the amount of space your junk or unwanted items takes up in one of our trucks.
Do you charge extra for anything?
Not all junk is created equal and additional charges may apply for the disposal and recycling of your items. Any additional charges are explained in our upfront price quote before any work begins. You can also review our pricing page
What are your service areas?
Hardscape’s Junk Removal services Chicago and the surrounding suburbs. Minimum truckload charges for areas outside our general service area.